Soccer Shop USA

154 S. Vermont Ave., Los Angeles, CA 90004
Phone 1: 1-800-464-KICK Phone 2: (213) 381-3011
http://www.soccershopusa.com

Welcome to our new online store!

Customer Service

Contents

Shipping & Delivery

All soccershopusa.com orders are processed the next business day and shipped Monday - Friday via the shipping method you selected. After your order has shipped, you will receive an email with the tracking information. Available shipping methods and estimated delivery times are below:

[UPS] Next Day Air Early A.M.

Next business day delivery by 8:00 a.m. in the 48 states


[UPS] Next Day Air

Early AM Next business day delivery by 10:30 a.m., 12:00 noon

(in stock items delivered by next business days, excludes Saturday and Sunday)

This method is only available in the Continental U.S.


[UPS] 2nd Day Air

Delivery by the end of the second business day

(in stock items delivered within 2 business days, excludes Saturday and Sunday)

This method is only available in the Continental U.S.


[UPS] 3 Day Select

Delivery by the end of the third business day


[UPS] Ground

Day-definite delivery typically in one to five days

Delivery time depends on your distance from us. We are located in Los Angeles, CA.


[USPS] Express

Overnight delivery to most U.S. locations


[USPS] Priority

Delivery within 2 days in most cases


[USPS] Parcel

Delivery in 2 to 8 days


[DHL] Express


International Shipping

Many SoccerShopUSA products are available for delivery outside the United States. If an item cannot be shipped outside the United States, "This item cannot be exported" will be noted on the product detail page.

For more information about international shipping, please read our International Shipping.


Returns & Refunds

Claims for any damaged or wrong merchandise shipped to you must be made within 3 bussiness days of receiving your order.

NO CASH OR CREDIT REFUNDS. EXCHANGES ONLY.

For more information about returns & refunds, please read our Return Policy.


Defective Returns

Any defective product not reported to us within "3" days, customer will need to contact the manufacturer of that product directly for assistance (eg: Adidas,Nike,Puma,Lotto, etc)

For more information about defective returns, please read our Return Policy.


Clearance Returns

No Refunds or Exchanges on Sale Items. Sale Items are Final.

For more information about clearance returns, please read our Return Policy.


Return Instructions

If you wish to make an exchange, you must contact us within 7 business days from the day you received your product and obtain an official return authorization from us. We will not accept any packages returned to us with out an Official Return Authorization that is provided by SOCCERSHOPUSA.COM

Our return address is as follows:

SOCCER SHOP USA

154 S Vermont Ave.

Los Angeles, CA 90004


Ordering Process

To make a purchase on soccershopusa.com, add your products to the shopping cart and then click checkout in the top right. Upon checkout you will specify your method of payment and shipping address.

When your order is submitted online, you will receive a confirmation sent to your specified email address. We will process your order within 24 hours and notify you via email when your order ships. It is extremely important to provide a valid email address when creating or editing your soccershopusa.com account, as all communication regarding your order will be by email.

You may check the status of your order or update, click My Order History.


Payment Methods

We accept Visa, Mastercard, American Express and Discover credit cards, as well as debit cards which bear the Visa, Mastercard, American Express or Discover logo.


Safe Shopping

soccershopusa.com takes every measure to ensure your safe shopping experience. We process all credit card transactions secure socket layer (SSL) encryption. We also respect your privacy and will never pass your personal information along to third parties. For more information on how seriously we take your confidence in shopping with us, please read our Secure Shopping.


Taxes

For orders made from within the United States, sales tax will be applied to all orders shipped to a California address.